The Civil Service Commission recognized top performing frontline service offices based on the Anti-Red Tape Act Report Card Survey (ARTA-RCS), an instrument used to check agency compliance with the ARTA provisions to gauge citizens’ satisfaction with the quality of government services.

In the recognition program, “Celebrating Excellence in the Public Frontline Service Office,” held at the Luxent Hotel in Quezon City yesterday, CSC hailed three ARTA Best Performing CSC Regional Offices (Regions 3, 6, and NCR) and awarded the 2014 ARTA Breakthrough Agency Award to five agencies, namely, Land Bank of the Philippines (LBP), Commission on Higher Education (CHED), Philippine Health Insurance Commission (PhilHealth), Department of Trade and Industry (DTI), and Public Attorney’s Office (PAO).



The ARTA Breakthrough Agency Award is given to the top 5 agencies ranked along with 32 other agencies based on two criteria: (a) Percent of surveyed offices from 2011-2013 which were awarded with the CSC Seal of Excellence (70%), and (b) Percent of surveyed offices passing the ARTA-RCS from 2011-2013 (30%).  The Seal of Excellence is conferred to agencies who got ‘Excellent’ rating on ARTA-RCS.

CSC also launched a coffee table book titled Breakthrough: Game-Changers in Public Frontline Service Delivery. The book features 10 service offices across the    regions that were chosen from the recipients of the Citizen’s Satisfaction Center Seal of Excellence Award and the three ARTA Breakthrough Agency Award recipients. 

The 10 featured offices are as follows: PAO Cagayan de Oro City District Office; Philippine Statistics Authority – National Statistics Office Regional Office I; CHED Regional Office III; Home Development Mutual Fund Naga Branch; LBP San Carlos City; DTI Kalinga; Land Transportation Office (LTO) Barangay Tiza, Roxas City; Government Service Insurance System Surigao City; Dr. Serapio B. Montañer Jr. Al Haj Memorial Hospital; and PhilHealth Santiago, Isabela Local Health    Insurance Office.

CSC also recognized its various partners, government and non-government,  including media partners, for the operation and promotion of its ARTA initiatives.

Present in the event were CSC Chairman Francisco T. Duque III, Commissioners Robert S. Martinez and   Nieves L. Osorio, CSC Multi-Sector Advisory Council (MSAC) lead by Atty. Alexander Lacson, together with Prof. Edna Co from the UP National College of Public Administration and Governance, Philippines-Australia Human Resource and Organisational Development Facility (PAHRODF) Director Milalin Javellana, and Investors in People – Philippines CEO Gerry Plana.

Other guests from both government and international institutions include PAO Chief Persida Rueda-Acosta, LTO Chair Marjin Victorio, Professional Regulation Commission Commissioner Angeline Chua Chiaco, Securities and Exchange Commission Commissioner Blas James Viterbo, Bureau of Immigration Commissioner Siegfred Mison, Department of Social Welfare and Development Assistant Secretary Rodolfo M. Santos, and United Nations Development Programme Secretary Fe Cabran.






(Published October 23, 2014 | similar stories appear on Philippine STAR B-19 and People's Journal p.7 on October 24, 2014)


The success of any endeavor in an organization depends not only on how effective the team is and how well each member work together but also on the ability of the manager to lead and manage the team. The course enhances competencies of managers in assessing the performance and effectiveness of the team, motivating them to their full potential, providing them opportunities for growth and development, and resolving team conflicts, if there are any.

Target Participants:
HR Managers/Executives, Division Chiefs, or equivalent positions who are responsible for the development of programs and policies aimed at managing and developing the performance of teams including members of the Performance Management Team shall benefit from this program.

Training Hours: 16
Training Fee: Php 5,000.00

Venue: CSI Training Room, 4/F CSC Building, Constitution Hills, Diliman, Quezon City



APPRECIATIVE INQUIRY (October 15 – 16, 2014)

Appreciative inquiry (AI) is an approach that strengthens a system’s capacity to anticipate and heighten positive potential. It surfaces and builds on what works (strengths) in the organization rather than fixing that which is not. The course discusses the theory and principles involved in AI and provides participants the opportunity to practice the same using the tools of AI. Methodologies will help participants discover their own personal predisposition towards the five relational strategies of appreciative leadership.

Target Participants:
Executives/Managers, Division Chiefs or equivalent positions

Training Hours: 16
Training Fee: Php5,000.00

Venue: CSI Training Room, 4/F CSC Building, Constitution Hills, Diliman, Quezon City



EMOTIONAL INTELLIGENCE (October 23 – 24, 2014)

Some believe that the ability to understand, interpret, and respond to the emotions of others is more important than the ability to express and control one’s own emotions. Experts refer to this ability as emotional intelligence which can even be more important than IQ. The course provides participants with the characteristics of emotional intelligence, the framework of elements that define emotional intelligence and ways on how to improve emotional intelligence.

Target Participants:
Executives/Managers, Division Chiefs and Human Resource Management Officers/Practitioners

Training Hours: 16
Training Fee: Php5,000.00

Venue: CSI Training Room, 4/F CSC Building, Constitution Hills, Diliman, Quezon City



COMPETENCY ASSESSMENT (October 28 – 30, 2014)

The course highlights the value of competency assessment in the areas of HR management and development including organization development. It also discusses the components and the basic principles, process, and methods of competency assessment. Participants will likewise be given the opportunity to be exposed to best practices on talent acquisition and workforce management both in the private and public sector. Learning methodologies includes presentation-discussion, workshop and other group activities, video presentation, analysis of case studies and developing their own assessment plan and competency assessment tool.

Target Participants:
HR Managers, Human Resource Management Officers/Practitioners, and Division Chiefs/Managers

Training Hours: 24
Training Fee: Php6,500.00

Venue: CSI Training Room, 4/F CSC Building, Constitution Hills, Diliman, Quezon City



The results of the August 10, 2014 Career Service Examination for Foreign Service Officer (CSE-FSO) is now available.

Access the list of passers

Generate Test Result beginning October 8, 2014
Examinees may generate their test result using the Online Civil Service Examination Result Generation System (OCSERGS). To use this system, the examinee should encode/fill in the required data. Successful data submission will produce a copy of the examinee’s rating on-screen, which can be viewed and/or printed for reference. Test result generation through OCSERGS shall be available on October 8, 2014 and thereafter.

*The link to OCSERGS may also be found at the home page of the CSC website, under “Online Services.”

Information for passers claiming the Certificate of Eligibility (CoE)

The Civil Service Commission congratulates all the winning choirs and participants in the Government Choral Competition (GCC) held last Sunday, September 30, 2014, at the Cultural Center of the Philippines (CCP)’s Tanghalang Nicanor Abelardo.

Now on its fourth year, the GCC is one of the activities lined up for the celebration of the Philippine Civil Service Anniversary bearing the theme, "Tapat na Serbisyo Alay ko, dahil Lingkod Bayani Ako". It showcases the homegrown talents of various government agencies nationwide in choral singing. This year’s competition was spearheaded by the CSC Regional Office No.4.

Choirs from Luzon, Visayas, Mindanao, and NCR gave their all in performing three musical scores each, including the competition piece, “Kaya Mong Maging Dakila,” composed by Noel Cabangon.

The eight finalists are: (Luzon) Dasmariñas City Teachers Chorale, Ilocos Norte National High School Chamber Singers, Pangasinan Provincial Chorale, (Visayas) Calbayog City Chorale, (Mindanao) Bayugan City Division Choir, (NCR) City Government of Makati Employees’ Chorale, PAGCOR Voice Symphony, and Pag-IBIG Fund Chorale.

Before the giving of certificates and announcement of winners, all finalists sing as one in their grand choir piece, “Kay Ganda ng Ating Musika” (composed by Ryan Cayabyab), conducted by Leonyl Torres from the PCDA.

Afterwards, the Commission, headed by Chair Francisco T. Duque III, recognized the Board of Judges which include Fidel Calalang Jr., Mark Carpio, Arwin Tan, Ma. Lourdes Hermo, and Luzviminda Modelo.

This year’s winners:

GRAND PRIZE Winner: Pag-IBIG Fund Chorale (PHP150,000.00 + trophy)
1st Runner-Up: PAGCOR Voice Symphony (PHP100,000.00 + trophy)
2nd Runner-Up: City Government of Makati Employees' Chorale (PHP70,000.00 + trophy)
3rd Runner-Up: Pangasinan Provincial Chorale (PHP50,000.00 + trophy)

SPECIAL AWARDS (PHP5,000.00 each with plaque)
Best Conductor: City Government of Makati Employees' Chorale (Ms. Marivic Llamas)
Best Arrangement of the Competition Song: City Government of Makati Employees' Chorale (Mr. Ily Matthew Maniano)

Best Regional Entries (Plaque)
Luzon: Dasmarinas City Teachers Chorale
Visayas: Calbayog City Chorale
Mindanao: Bayugan City Division Chorale
NCR: Pag-IBIG Fund Chorale

Audiences were not only entertained by the participating choirs but also by a world-class Philippine cultural group, Sining Kumintang ng Batangas. The group showed their excellence in folk dances wearing vibrant costumes and props, accompanied by live ethnic music.

Mr. Bernardo C. Bernardo and Ms. Angelique Lazo kept a lively atmosphere all throughout the program as they hosted the event.

CSC’s major partners for the event are CCP, NCCA and Dakila organization.

The Contact Center ng Bayan (CCB), the government’s central helpline against red tape, is expanding to accommodate complaints on extortion (kotong)and bribery (suhol) from micro, small, and medium entrepreneurs (MSMEs) through its text messaging hotline 0908-881-6565.

This was announced today by the Civil Service Commission (CSC), project owner of the CCB, during the launch of WASAK or “Walang Asenso sa Kotong” project in Quezon City.

Initiated by the Office of Senator Bam Aquino in collaboration with government agencies and private groups, WASAK seeks to provide necessary and timely assistance to business-related concerns in support of the implementation of Republic Act No. 9485, also known as the Anti-Red Tape Act (ARTA) of 2007.

Under the project, the CCB will serve as the feedback mechanism through which MSMEs can air out their complaints on red tape, kotong, and suhol, and report government personnel or agencies that cause undue delays in business transactions and projects. The CSC and other partner agencies will ensure that complaints are addressed promptly, and that proper disciplinary action is imposed on government officials and employees involved.

“We are honored to lend our support to the WASAK campaign through the Contact Center ng Bayan, and be of help to MSMEs and the improvement of our country’s business and economic climate,” CSC Chairman Francisco T. Duque III said.

Chair Duque also lauded the Office of Senator Bam Aquino for initiating the project, and the partner agencies and private groups for their commitment. “With all of us involved in this endeavor, I am confident that we could make a difference and strengthen the implementation of ARTA even further,” he said.

Aside from CSC, partners of the WASAK campaign include the Office of the Ombudsman, Department of Trade and Industry, Department of Justice, Department of the Interior and Local Government, National Competitiveness Council,, and Philippine Chamber of Commerce and Industry.

About the CCB

In support of the ARTA implementation, the CSC and the Information and Communications Technology Office – National Computer Center (ICTO-NCC) launched on September 2012 the CCB as a feedback mechanism that places in one loop access to government agencies offering frontline services. There were six participating agencies in the pilot run, namely the CSC, NCC, Bureau of Internal Revenue (BIR), Philippine Health Insurance Corporation (PhilHealth), Department of Health (DOH), and Department of Trade and Industry (DTI).

The number of participating agencies will soon increase to include the Land Registration Authority (LRA), Social Security System (SSS), and Philippine Atmospheric, Geophysical and Astronomical Services Administration (Pagasa).

The CCB accepts reports on red tape in government frontline service delivery, particularly those pertaining to fixing; failure to observe the “No Noon Break” policy; unmanned public assistance and complaints desk; imposition of additional fees not stated in the Citizen’s Charter; discourteous and unhelpful frontline staff; absence of special lane for elderly, pregnant women, and persons with disability; and rendering service without official receipt.

The CCB may be accessed by calling 1-6565 via PLDT and Smart landlines nationwide, sending an SMS/text message to 0908-881-6565, or lodging a complaint online via